Frequently Asked Questions
Everything you need to know about your PCH shopping experience.
How do I check the status of my order?
You can easily track your order by visiting the 'My Account' section on our website and selecting 'Order History' to see real-time shipping updates.
What is the PCH return policy?
We offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the item within 60 days for a full refund or exchange.
Does purchasing products increase my chances of winning a sweepstakes?
No. At Publishers Clearing House, the winning is always free. Buying products does not improve your chances of winning any of our promotional giveaways.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. In many cases, we also offer the option to 'Buy Now, Pay Later' through our invoicing system.
How long does shipping usually take?
Standard shipping typically takes 7 to 10 business days. Delivery times may vary depending on your location and the specific products ordered.
Are your products covered by a warranty?
Many of our items come with a manufacturer's warranty. Additionally, our customer service team is available to assist with any quality concerns you may have upon delivery.